13 general skills or competencies (Job family competencies) for Medical Secretary
Skill definition-Designing and managing the whole structure of our business to ensure that the flow of information is effective and that resources are used efficiently.
Level 1 Behaviors
(General Familiarity)
Lists daily activities involved in administrative management.
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Level 2 Behaviors
(Light Experience)
Supports the daily activities of administrative management.
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Level 3 Behaviors
(Moderate Experience)
Takes on a variety of tasks and duties for the administrative management team.
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Level 4 Behaviors
(Extensive Experience)
Provides overall support to all members of the administrative management team.
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Level 5 Behaviors
(Mastery)
Leads the implementation and utilization of administrative management systems to focus on organizational development.
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Skill definition-Applying calendaring software to arrange, manage and maintain calendar in your office.
Level 1 Behaviors
(General Familiarity)
Identifies the importance of scheduling the tasks in your organization's calendar.
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Level 2 Behaviors
(Light Experience)
Selects the appropriate calendaring software to create and send meeting appointments.
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Level 3 Behaviors
(Moderate Experience)
Utilizes the calendaring applications to ensure documents are executed, distributed, and renewed.
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Level 4 Behaviors
(Extensive Experience)
Reviews the calendar for accuracy, absence of double bookings, and proper rescheduling of meetings.
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Level 5 Behaviors
(Mastery)
Strengthens the effectiveness and applicability of the existing calendar systems and tools.
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10 soft skills or competencies (core competencies) for Medical Secretary
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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Skill definition-The process of and obligation to apply and enforce rules and practices that ensure that specific types of information are accessible only to those authorized to use it.
Level 1 Behaviors
(General Familiarity)
Discusses the challenges and issues in keeping information confidential.
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Level 2 Behaviors
(Light Experience)
Deals with situations and information requiring confidentiality with strict adherence to guidelines.
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Level 3 Behaviors
(Moderate Experience)
Develops functional policies and processes in handling confidentiality.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with cross-functional teams to implement technical tools for better information protection.
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Level 5 Behaviors
(Mastery)
Develops and oversees policies and processes to maintain confidentiality throughout our business.
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Summary of Medical Secretary skills and competencies
There are 0 hard skills for Medical Secretary.
13 general skills for Medical Secretary, Administrative Management, Calendaring, Call Screening, etc.
10 soft skills for Medical Secretary, Attention to Detail, Confidentiality, Time Management, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Medical Secretary, he or she needs to be skilled in Attention to Detail, be skilled in Confidentiality, and be skilled in Time Management.